1. Introduction
This Privacy Policy explains how Women Therapy India (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you access our website, book sessions, or receive online therapy services. Our practices are designed to comply with Indian data‑protection expectations, including the Digital Personal Data Protection Act, 2023 principles.
2. What information we collect
We may collect the following categories of personal information:
- Registration details: name, email, phone number, age, and gender (if shared).
- Counselling session details: issues you share, therapy notes, and progress, recorded only as per professional standards.
- Technical information: IP address, browser type, device information, and cookies used to run the website and booking system.
- Records are kept only for the duration required by professional ethics and are stored in a password‑protected, encrypted manner where possible.
3. How we use your information
We use your information:
- To provide and manage your therapy sessions (scheduling, reminders, and follow‑up).
- To communicate with you (confirmation, rescheduling, payment reminders).
- To improve our website and services (analytics, feedback).
- To comply with legal or regulatory requirements (e.g., court orders, valid legal requests).
We do not sell your personal or clinical data to advertisers or third‑party marketing companies.
4. Sharing and disclosure
- We do not share your session information with anyone outside the therapeutic relationship, except:
- With your explicit written consent (e.g., for coordinated care with a GP or psychiatrist).
- When required by law (e.g., court order, serious risk to yourself or others).
- Technical and booking data may be shared with trusted service providers (hosting, payment gateway, email tools) under strict confidentiality agreements.
5. Data security and storage
We take reasonable technical and organisational measures to protect your data, including:
- Password‑protected computers and devices.
- Encryption where available (e.g., for storage and email).
- Secure‑video platforms with end‑to‑end encryption features (see “Tele‑therapy platforms” below).
- Despite these precautions, transmission over the Internet carries some risk; we cannot guarantee absolute security. You are encouraged to use strong passwords and secure internet connections.
6. Your rights
You may:
- Request access to or correction of your personal information.
- Request deletion of your data (subject to session‑record‑retention requirements).
- Withdraw consent for certain types of communication (e.g., newsletter emails).
- Contact us at connect@womentherapyindia.com to exercise these rights.
7. Cookies and tracking
Our website may use cookies for session management, analytics, and basic functionality. You can manage cookies via your browser settings. Blocking cookies may affect booking or login features.
8. Changes to this policy
We may update this policy to reflect changes in law or practice. The latest version will always be posted on our website with the effective date.